SAP availability has historically been measured based mostly solely on whether or not the appliance is up and working, generally known as uptime or system availability. Whereas this metric is vital, it doesn’t totally seize the consumer expertise or the impression on enterprise outcomes. As companies turn out to be extra reliant on SAP and different enterprise purposes, measuring availability solely by way of system uptime will not be enough to grasp the precise impression on end-users and the general enterprise.
To bridge the hole between how IT and the enterprise measure SAP expertise, it’s important to think about extra metrics that concentrate on the consumer expertise and enterprise outcomes.
New service stage agreements (SLAs) at the moment are rising to measure SAP by including efficiency benchmarks like expertise stage agreements (XLAs), in addition to community and dialog response instances. All the brand new efficiency measurements are geared in the direction of whether or not the corporate is assembly its deliberate enterprise outcomes during which SAP is serving as the corporate’s key software inside their digital core.
The mix of conventional uptime metrics and these new efficiency benchmarks permits for a extra holistic evaluation of SAP’s effectiveness and its contribution to the corporate’s success. It additionally encourages IT and enterprise stakeholders to work collaboratively to optimize SAP’s efficiency, thus enhancing the general worth derived from this vital software.
Cisco and Accenture have invested in bringing these new efficiency benchmarks to the forefront by way of an answer referred to as SAP Operational Intelligence, which mixes the Cisco Full Stack Observability (FSO) suite—together with AppDynamics and ThousandEyes—together with Accenture’s SAP business experience and accelerators. What do prospects achieve from SAP Operational Intelligence?
- Observability throughout their SAP (and non-SAP) environments, offering visibility and efficiency insights into the purposes and infrastructure working their organizations’ most mission vital enterprise processes.
- Actual-time diagnostics throughout SAP and non-SAP parts, offering assist groups with the insights wanted to resolve points earlier than they impression enterprise processes and finish customers.
- SAP efficiency aligned with enterprise outcomes, correlating how the SAP software and transaction efficiency impression every step of their mission-critical enterprise processes by way of the usage of a weighted enterprise scorecard. Such enterprise end result visibility permits the enterprise, IT, and the community groups a single focus into how software efficiency is instantly impacting their enterprise metrics and income streams.
Visibility to siloed software groups
Sometimes, when SAP software efficiency points happen, the appliance, infrastructure, interface, and networking groups have restricted skill to diagnose the basis trigger based mostly on the toolset out there to them. Imply time to restore (MTTR) will increase when groups lack the power to instantly collaborate with different groups by way of a unified platform. Consequently, small incidents turn out to be massive points as a result of siloed groups work independently.
SAP Operational Intelligence offers a centralized platform, enabling groups to achieve visibility and higher perceive the general well being of the SAP system. Clever dashboards and a single monitoring platform facilitate collaboration and communication between groups, permitting them to work collectively effectively to handle points and resolve them proactively.
With SAP Operational Intelligence serving because the central hub for monitoring and diagnostics, the limitations created by siloed groups are damaged down. This unified strategy fosters faster incident decision, reduces MTTR, and prevents minor issues from escalating into bigger disruptions.
Visibility to SAP Foundation directors
Begin with the SAP observability command middle
The way to get began gaining SAP Operational Intelligence? Start by speaking to Cisco and Accenture about placing an SAP observability command middle in place. Three typical use circumstances usually drive this resolution:
- SAP Administration: Configure the AppDynamics cognitive engine, gaining analytics and insights to scale back outages, lower MTTR, and get rid of false alerts.
- Enterprise Observability: Add course of monitoring and key efficiency indicator (KPI) reporting. Use AppDynamics to offer enterprise course of journeys and KPIs supporting a number of personas.
- Finish Consumer Expertise Monitoring: Use the Digital Expertise administration capabilities of AppDynamics coupled with ThousandEyes Synthetics and automatic scripting to establish community efficiency challenges and proactively enhance finish consumer expertise.
After all, these use circumstances signify solely the start. The top objective is to attain observability throughout all purposes, out there by way of the Cisco and Accenture partnership.
By embarking on this transformative path and implementing SAP Operational Intelligence, you’ll optimize SAP efficiency, align it with your enterprise targets, and pave the way in which for profitable digital transformation throughout your group.
We’d love to listen to what you suppose. Ask a Query, Remark Under, and Keep Linked with #CiscoPartners on social!
Cisco Companions Fb | @CiscoPartners Twitter | Cisco Companions LinkedIn
Share:
